Most of Ceramiceanu's products are unique creations or in very small series, made to order. Replacement rules differ from regular products purchased electronically. Read more in GEO no. 34/2014.

Guarantee

The warranty period for all products is 30 calendar days. The warranty is granted for normal use and if it does not show defects due to improper use.

Ceramic products are fragile and require care in handling. Damage caused by impact or being dropped on foot is not covered by the warranty.

To benefit from the warranty, the products must be accompanied by the purchase documents.

We service every part purchased from our store, replacing or refurbishing the non-conforming component.

To initiate a return

Products can be returned within 7 days of delivery -- which means you have 7 days to request a return.

To be able to return, the good must be in the same condition as you received it, unworn, unused, with tags and in the original packaging. You will also need the original payment documents (invoices, receipts, any other forms).

Write to us using the contact form. If your product is eligible for return, we will send you an AWB and instructions on how and where to send the package.

Products sent to us without first requesting a return are not accepted.

The amount reimbursed is limited to the value of the good and does not include transport services.

Please check the product immediately upon delivery and contact us if you notice any defects or if you received a different item than the one you ordered.

Exceptions / non-returnable products

Certain products cannot be returned, such as those that are personalized or made to order.

We do not accept returns for products on sale or purchased with vouchers or gift cards.

Reimbursement

As soon as we receive and verify the return item, we will let you know if it qualifies for return. If so, the amount is refunded to you immediately, via the original payment method. Please note that the refund to the card may take a few days due to bank procedures.

For orders paid by card, the amount will be returned to the same card used for the transaction, within 3-30 calendar days of acceptance of the return.